FAQ

Frequently asked questions

Everything about events, swapping, Lena and your data, answered briefly and honestly.

How do I find events for children nearby?

Never miss a great event nearby again. Loopelo brings local family events together, matched to your child's age and your calendar. You can discover events and organise your own meet-ups, just snap the flyer to share it.

Where can I find family-friendly Adventures for children near me?

In Loopelo you discover family-friendly Adventures and activities for children near you, recommended by parents in your community.

How do I find other parents and activities near me?

Loopelo connects you with the parent community from your childminder, daycare or school, for shared activities, mutual help and more time with people you know.

How does Loopelo know what to recommend to me?

Loopelo learns from your child's age and interests and from your location, and suggests events, adventures and tips that fit, so you only see what is right for your family. The recommendations get better over time, and you stay in control: you can adjust your preferences whenever you like.

Is my family's data safe and private?

We do not sell personal data. Our main servers are in Germany. Our privacy notice explains other services, international processing and your choices.

Can I give away and find second-hand kids' items with Loopelo?

Yes. Alongside local events and adventures, you can give away and find second-hand children's items with parents you trust, from your childminder, daycare, school and neighbourhood. For children aged 0 to 16.

Is Loopelo only available in Aachen?

We're starting in Aachen, but Loopelo is built for parent communities everywhere and grows with them. Just start a group for your daycare, school or neighbourhood.

How much does Loopelo cost?

Core features are free. Credits and Loopelo+ can be purchased voluntarily. The app shows available offers and prices before purchase.

How do I join my daycare's or school's group?

Get the app and search for your institution or neighbourhood. If your group doesn't exist yet, you can start it yourself in a few minutes, and we'll help you.

What can Lena do, and what can't she?

Lena answers everyday parenting questions and searches events, Adventures and listings near you. But Lena does not replace medical, psychological or legal advice; for serious concerns, please turn to professionals.

Which devices does Loopelo run on?

Loopelo is available as an app for iOS on the App Store and for Android on Google Play. The core of the app is free.

How do I delete my account?

You can delete your account directly in the app settings, or at any time via the "Delete account" page on our website. Your data is removed in line with the GDPR.

Didn't find your question?

Write to us, Loopelo is made by real parents in Aachen, and we answer personally.

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