Version 1.9 - 08.09.2026
These Terms govern the Loopelo app and www.loopelo.com. The operator and contracting party for the Loopelo service is NexTechnologies OÜ, Tartu mnt 67/1-13b, Kesklinna linnaosa, Tallinn, 10115 Harju maakond, Estonia, Äriregister 17533344, represented by Dr. M. Amin Yazdi. Contact: [email protected], +49 176 34691656.
Your service agreement is formed when you complete registration after accepting these Terms. The Privacy Policy explains data processing; acknowledging it is not blanket consent.
One account may be used privately, as a provider and to administer a community at the same time. Additional duties apply to the relevant activity. A provider or administrator role alone does not remove consumer rights. Anyone acting for an organisation must identify it accurately and have authority to represent it; the represented organisation is distinct from the personal account.
The German version is authoritative. English, French and Dutch translations assist understanding. Mandatory consumer rights and statutory transparency requirements remain unaffected. Individually agreed services take precedence.
Loopelo connects adults to pass on children’s items, discover Adventures and events, access editorial content, exchange messages and join communities. Optional features include Lena, provider tools, bookings, newsletters and paid extras. The scope described before use or ordering governs the relevant feature.
Contracts for goods, events or services between users and providers are generally their own contracts. Intermediation does not make Loopelo the seller or organiser. Our responsibility for our own services and statutory duties remains. Hosting liability exemptions apply only under their statutory conditions; they are not blanket immunity.
You must be at least 18. The checkbox confirms your minimum age, accepts these Terms and acknowledges the Privacy Policy. We do not request a date of birth or identity document at this step. This declaration is not verified age assurance. Where there are specific indications of underage use, we may restrict access pending clarification.
You agree to:
You are liable for use of your account where you have culpably enabled the misuse, applying § 254 of the German Civil Code (Mitverschulden) where applicable. Strict liability for activity beyond your culpable control is excluded.
Each individual may generally hold one personal account. Additional provider and community roles do not require another account. Authorised representatives use their own access credentials for organisations; credentials must not be shared. Abusive duplicate accounts may be restricted under section 10.
You may register or sign in using Sign in with Apple or Sign in with Google, intermediated by our authentication provider. We do not access your social-network password or contacts.
No rights acquired in a username. The allocation of a username or profile name (together, "username") gives you no ownership and no other exclusive right in it. You receive a simple, non-transferable and revocable right to use the username for the duration of the contractual relationship. Trading in usernames, transferring them to third parties, and registering usernames in order to block them or to offer them to third parties for acquisition, are prohibited.
Permitted usernames. A username must not:
Reserved usernames. We reserve the right to withhold from allocation usernames that are generic, official or operationally required, and usernames that may be confused with them. This concerns in particular the designation "Loopelo" and spellings based on it, function and role designations, names of cities, municipalities and city districts, and names of authorities and public institutions. Usernames of this kind that have already been allocated may be reclaimed by us in accordance with the following paragraphs.
Change following a prior request (standard case). If a username breaches the requirements above or is reserved under the preceding paragraph, we will first ask you, stating the reason, to change the username yourself within a reasonable period of at least 14 days. If you do not change it within that period, we may replace it with a neutral designation (such as "user_123456"). You may choose a compliant username at any time thereafter.
Immediate change (exception). We may change or block a username without a prior request where this is necessary without delay to protect other users or for legal reasons. This applies in particular where another identity or an official capacity is being impersonated, in child-safety cases, in cases of threats against, harassment of or stalking of a specific person, on an order by an authority or a court, on a manifestly well-founded infringement notice from a third party, and for any other good cause of comparable weight. In these cases we will inform you without undue delay after the measure.
Procedure and your rights. A request to change a username, the replacement of a username and a block on a username are content-moderation measures. We provide a statement of reasons under Section 10.2, you may contest them under Section 10.3. We exercise our discretion under this Section at our reasonable discretion within the meaning of § 315 of the German Civil Code and, where several suitable measures are available, choose the one that is least burdensome for you. A mere change of username leaves your account, your content and a running subscription unaffected.
Effect. A change takes effect for the future. Contracts already concluded and reviews already submitted remain valid; references and links containing the previous username may cease to work.
Private use. Unless you have declared professional use, your account is licensed for your own personal, non-commercial use. Occasional disposal or exchange of your own household items does not by itself make you a professional seller.
Self-declaration by professionals. If you act as a trader, for a business, or for another professional purpose, you must truthfully self-declare that status before using the Service professionally, using the account mechanism provided for that purpose or, if it is temporarily inaccessible to you, by emailing [email protected]. Self-declaration does not require discretionary prior approval from Loopelo, but professional users must comply with Section 10.5 and all applicable consumer, product-safety, advertising, tax and trade rules. You must keep the declaration current.
No concealed commercial use. You must not present professional activity as private activity or use an undeclared private account for systematic commercial sourcing or resale, lead generation, unsolicited advertising or solicitation, recruitment, market research for a third party, or other recurring business activity. We may require a declaration or reasonable supporting information where there are objective indications of professional use. A declaration may be displayed where necessary to inform other users or comply with law.
Providers and community administrators may manage only listings, institutions and groups they are authorised to manage. They must keep business details, content, contact and booking routes current and respect rights in images and documents. Administering a private parent group does not by itself turn it into a business or school.
Enabled tools and any separate pilot or service agreement define the scope. A free pilot does not create a paid subscription or a right to permanently free services without a separate agreement. Bookings, services and goods contracts with a provider are concluded with that provider unless the specific offer states otherwise. Technical intermediation does not make Loopelo responsible for performing the provider’s service.
Community administrators decide membership and writing permissions within their authority. They must not transfer member data without a legal basis. Before importing data from a nursery, school or other institution, the purposes, controller roles and any processor or joint-controller agreement must be determined separately. A software role does not determine these matters.
Statistics show measured interactions, not verified visits or revenue. Small family age groups are suppressed. Safety-related restrictions follow section 10 and service changes section 15. Removing a provider role does not automatically suspend private account use.
If the optional Meta connection is available to you, you may connect only a Meta account and Facebook Pages or professional Instagram accounts that you are authorised to manage. Connecting grants Loopelo the requested technical permissions; it does not transfer ownership of an account or destination. You must keep destination selections and staff access current and disconnect the connection promptly if your authority ends.
Loopelo does not publish merely because you save an event or Adventure. Each publication requires you to select an eligible event, approved visual and destinations, review the exact image, caption and link, and expressly confirm publication. By confirming, you instruct Loopelo to transmit that content to Meta and make it public on the selected destinations. You confirm that the content is accurate, that you hold all necessary intellectual-property, personality, privacy and data-protection rights, and that it complies with these Terms, applicable law, and Meta's applicable Facebook and Instagram terms and policies. Do not include unnecessary personal data or children's data.
Meta may reject, delay, alter the presentation of, restrict or remove content and may change or withdraw its APIs and permissions. Loopelo does not guarantee publication, reach, availability or any Meta outcome. Disconnecting Meta stops future use of the connection and removes Loopelo's local credentials and associated history, but it does not delete posts already published; you must manage those directly on Facebook or Instagram. WhatsApp recipient messaging is not included in this social-feed publishing function.
Items intended for children - toys, clothing, books, equipment - that comply with applicable safety standards and that are your property to give, exchange, sell, lend or share.
These content rules also apply to images shared in 1:1 and community group chats. Users can report suspected violations. Report handling and case-limited review are described in section 10 and Privacy Policy section 5.4.
Reviews are a trust signal between users who have come into contact through the Service (for example, through a reservation or exchange). In line with § 5b(3) of the German Act Against Unfair Competition (UWG), every review is reviewed and approved by us before publication. This moderation checks compliance with our rules; it does not technically verify that a transaction or handover was completed and is not a verified-purchase guarantee.
You must not use the Service, another user's account or our technical interfaces to:
These restrictions do not prohibit lawful criticism or comparison, ordinary personal use (including by a person who works for a competitor), accessibility tools, authorized use of a documented interface, independent development that does not use protected Loopelo material or confidential information, or rights that cannot be waived under applicable law.
Credits are an in-Service consumable required for certain actions - in particular reserving items and sending messages to the Lena AI assistant (for users without an active subscription). The credit cost applicable to an action is shown to you in the app.
Core use is free. Optional credit packs and Loopelo+ subscriptions may be available in the app even when general subscription paywalls are not shown. The specific offer identifies the product, total price including applicable taxes, term and renewal before purchase. Credit requirements may limit individual actions; displayed ways of earning credits remain separate.
In-app payments are processed through Apple or Google. The store’s role in selling, processing payments and refunds depends on the purchase receipt and applicable store terms. NexTechnologies OÜ remains the Loopelo service provider. Loopelo does not receive complete payment-card details.
Where a free trial is offered, its displayed duration and benefits apply. A trial granted without a purchase does not become payable merely because time passes. A paid subscription requires a separate order.
Loopelo+ provides additional features such as expanded item slots, a higher Lena conversation allowance, and access to advanced filters. The detailed list of benefits is shown on the in-app subscription screen.
Whether and how a subscription renews is shown before purchase. You can stop renewal in the subscription settings of the store used. Observe the displayed deadlines; mandatory statutory termination rights remain unaffected. Deleting your account alone does not automatically stop store billing. Contact [email protected] for assistance.
Price changes do not affect the current billing period; you will be notified at least 30 days in advance of any price change taking effect at the next renewal, and you may cancel before that change takes effect.
Consumers generally have a fourteen-day withdrawal right for distance contracts. The notice and model form appear in the annexes. Loopelo does not rely on this right expiring merely because you press a purchase button, first use subscription benefits or redeem credits. Statutory refund and conformity rights remain unaffected.
Following a valid withdrawal, your right to continue using the benefits covered by the withdrawn contract ends. We may end the affected subscription benefits and disable remaining credits from the withdrawn purchase. If withdrawal concerns only an additional purchase, other purchases remain unaffected; your separate free account will not be suspended solely because of that withdrawal. Measures for independent breaches of our rules remain subject to sections 10 and 13. Your statutory rights to retrieve content remain unaffected.
Consumer credit packs and subscriptions are currently purchased in the app through the relevant store, not directly on this website. Purchase confirmations identify the applicable offer. Withdrawal and cancellation are different: withdrawal reverses a qualifying contract; cancellation stops future renewal. Contact [email protected] with the purchase reference for help.
Lena is an optional AI assistant, not a person. Other AI features may extract image and document information, suggest listings, generate graphics, support recommendations and check images. Review suggestions before publication and check consequential factual statements against appropriate sources. Lena does not replace medical, psychological, legal or financial advice and is not an emergency service. Contact emergency services in immediate danger.
For Lena, your inputs and the generated responses are not used by the AI provider to improve its products under the applicable service terms. Security and abuse processing under those terms remains possible. The Privacy Policy explains context, memory, recipients and international processing.
Labelled sponsored offers may appear in recommendations. Selection may consider region, interests and family age suitability. Sponsorship guarantees neither reach, bookings nor revenue and does not override content rules. CO₂ figures are model-based estimates, not independently verified and not proof of emissions actually avoided. These notices do not exclude statutory conformity or liability rights.
You retain your rights in your own content. You grant us a non-exclusive, worldwide, royalty-free licence only to the extent that storage, technical adaptation, transmission and display are necessary to provide the service you request. Subcontracting is permitted only within that scope. Expressly confirmed Facebook or Instagram publication covers the selected content and destinations. This does not license private communications for public advertising.
The licence ends when content is removed, subject to necessary technical completion and legally justified restricted retention as described in section 8 of the Privacy Policy. Statutory moral rights remain unaffected. Copies already lawfully transmitted to recipients or external services may remain there; mandatory erasure duties remain.
Upload only content you have sufficient rights to use and share. Respect copyright, personality and data-protection rights, particularly for children’s photos or information. Avoid unnecessary personal details in flyers, documents and AI inputs. Public availability of an image or document alone does not grant permission to use it. Optional extraction and publishing features process your selected content as described in the Privacy Policy.
Users may submit a review in a relevant item or user context after contact through the Service. Reviews are pre-moderated by an administrator for compliance with our rules before publication. We do not technically verify that a transaction or handover was completed, and publication is not a verified-purchase, authenticity or endorsement guarantee. Fabricated, manipulated, coordinated, retaliatory or improperly incentivized reviews are prohibited. Once published, reviews cannot be self-edited; if a review contains inaccurate personal data, you may exercise your rights under the Privacy Policy. Reviews are attributed to your username; on account deletion, the username is replaced by "[deleted user]" and the review text is retained anonymously.
Community messages are visible to all current members, including people who join later. Share only what you want those members to see. Join/leave and posting-mode changes appear in the history. This visibility does not give Loopelo unrestricted rights to inspect communications.
Community administrators can choose whether all members or only administrators may post. Their community role alone does not make them Loopelo employees or representatives. They remain responsible for their own decisions and must respect applicable law and these Terms. You can remove your own messages; community administrators can remove messages in their community. Reports and Loopelo decisions follow section 10.
Leaving ends your access, not the visibility of earlier messages to remaining members. Blocking someone does not hide their community messages. Account deletion clears your message text; empty entries may remain. See Privacy sections 3.6 and 8.
The Service and the material created or controlled by us ("Loopelo Content") include, where protected, our software in source and object form, technical documentation, original text, images, illustrations, audiovisual material, interface assets and layouts, visual identity, taxonomies, metadata, curated selections and arrangements of Adventures, events and other entries, databases, and non-public configurations of recommendation, ranking, moderation and security systems. Loopelo Content excludes User Content and does not make us the owner of third-party facts or material merely because they appear in the Service.
Loopelo Content, the Service and its original features and functionality are protected by copyright, database, trade-mark, trade-secret, unfair-competition and other applicable laws. Loopelo™ and our other brand identifiers belong to NexTechnologies OÜ and may not be used without our prior written consent. Nothing in these Terms transfers ownership of any intellectual-property right to you.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and display Loopelo Content solely through the Service for its intended personal purposes. A user who has declared professional status under Section 3.6 may additionally use the functions expressly made available to professional users for that declared activity. No other commercial or competitive use is licensed.
Except with our prior written permission or where mandatory law provides otherwise, you may not copy, reproduce, adapt, translate, distribute, communicate to the public, publish, mirror, aggregate, sell, license or otherwise commercialize Loopelo Content; remove rights-management or attribution notices; use it to create or enrich a directory, database, AI system or competing service; or permit a third party to do so.
To the extent that obtaining, verifying or presenting a Loopelo database constitutes a substantial investment, NexTechnologies OÜ reserves the database-maker rights under Sections 87a and 87b of the German Copyright Act and corresponding EU and national law. Unauthorized extraction or reutilization of all or a substantial part, and repeated or systematic extraction or reutilization of smaller parts that conflicts with normal exploitation or unreasonably prejudices our legitimate interests, is prohibited.
A serious or systematic infringement of this Section or Section 4.4 may justify immediate protective measures under Section 10.2. We reserve all remedies available under applicable law, including cessation and removal, injunctions, information and accounting, damages, surrender of infringer profits or a reasonable licence fee where the legal requirements are met. These Terms create no automatic contractual penalty and do not restrict statutory exceptions, mandatory interoperability rights, lawful text-and-data-mining rights that cannot validly be reserved, or good-faith security research protected by law.
You can report illegal content or rule breaches in the app or, without an account, to [email protected]. Identify the exact location (link, content identifier or conversation and time), explain the suspected breach, and provide your name and an email address for follow-up. Confirm your good-faith belief that the information is accurate and complete. A name and email address are not required for reports concerning the child sexual offences referred to in DSA Article 16(2)(c).
Do not email copies of suspected child sexual abuse material. A location and factual description suffice. We acknowledge electronic notices with contact details, assess them carefully and communicate our decision and review options. Contact the police or emergency services if there is immediate danger.
Where there are substantiated indications of illegal content or a breach of these Terms, we may hide or remove content, limit distribution, issue warnings, restrict features or roles, temporarily suspend accounts or terminate for good cause. We consider severity, repetition, consequences, fault, prior warnings and affected interests. We normally allow an opportunity to remedy fixable breaches. Significant security risks, fraud, danger to children, imminent harm or binding orders may require immediate action.
We do not automatically screen images in chats, including 1:1 and community group chats. Chat moderation relies on user reports. Authorised reviewers may inspect only the reported content and context necessary to handle the specific report, where lawful and proportionate. Their access is restricted to that case, not unrelated conversations.
Where DSA Article 17 applies, affected users receive specific reasons identifying the content or account, action and scope, relevant facts, legal or contractual basis, automated involvement and review options. Obvious illegality alone does not justify withholding this information. Information is restricted or delayed only where permitted or required by law.
Human moderation access to private communications is limited to the content and context necessary to handle a specific report, where lawful and proportionate. These Terms grant no general inspection right or access to unrelated conversations. Technical processing for message delivery is separate from human review. Mandatory legal duties remain applicable, including statutory reporting under DSA Article 18 where the relevant suspicion concerns an offence threatening life or safety. Paid services are addressed in section 13.3.
You may request a free review of a moderation decision at [email protected]. Provide the case reference or affected content and explain your objection. A responsible person reviews the objection and communicates the outcome; judicial and statutory remedies remain available. Where the DSA small-enterprise exemptions apply, this does not promise an additional formal procedure under DSA Articles 20 or 21.
Our single electronic point of contact for users (Article 12 DSA) and for authorities (Article 11 DSA) is [email protected]. Communications may be in English or German.
Sellers acting as traders within the meaning of Article 3(f) DSA must self-declare that status under Section 3.6 and provide and keep up to date the information required by applicable law, including, where Article 30 DSA applies, business name, address, contact details, VAT identification number, business-registration information and the required self-certification. Self-declaration does not require discretionary prior approval by Loopelo. We may perform checks or request supporting information to the extent required by law and may restrict professional listings while legally required information is missing, inaccurate or materially out of date. The trader remains responsible for the accuracy of the information and for its own legal obligations.
The liability limitations and exclusions in this section do not apply to damage caused with intent or gross negligence, culpably caused death, bodily injury or damage to health, or fraudulent concealment of a defect. This also applies to the conduct of our legal representatives and performance agents.
Mandatory statutory liability, including under product-liability law and for mandatory data-protection claims, remains unaffected. The applicable statutory conditions for claims and liability limits remain unchanged. Rights under any guarantee actually given remain unaffected within the scope of that guarantee. These Terms do not grant a guarantee.
For ordinary negligence, we are liable for breach of essential contractual duties that enable proper performance and on which you may ordinarily rely, limited to loss typical of the agreement and foreseeable at formation. Other ordinary-negligence liability is excluded where legally permissible.
These limits also apply to our legal representatives and performance agents. Statutory rights concerning defective digital products, updates, remedy, price reduction, termination and refunds are not excluded. A warning about AI fallibility does not replace those rights.
If your culpable breach of law or contract causes loss, statutory claims and their requirements apply. These Terms do not impose no-fault indemnity, an automatic contractual penalty or transfer our own responsibility to you. We inform you about third-party claims and allow reasonable participation; our duty to mitigate loss remains.
You may delete your account at any time through the in-app settings or via our web form at https://loopelo.com/delete-account.php. On account deletion, your personal data is deleted or - where this is required to preserve the integrity of shared content (for example, reviews or your messages on another user's thread) or for statutory retention reasons - anonymized, as described in the Privacy Policy.
We may terminate your account or withdraw access to the Service on any of the following grounds, having regard to § 314 BGB and Article 17 DSA:
Where we withdraw access to or terminate your account, we will provide a clear statement of reasons in accordance with Section 10.2.
The corresponding access rights end when the agreement ends. Personal data are erased, scrubbed or retained with restricted use where a legal basis remains, as explained in the Privacy Policy. Statutory data-retrieval, refund and conformity rights remain.
Paid credits do not expire as punishment for breaking a rule. If we terminate or permanently stop providing prepaid services, we account for unprovided services and remaining paid credits and refund where legally required. Any damages claim is assessed separately under law. Voluntary bonus credits have no cash-out value; mandatory rights remain unaffected.
Also stop renewal of a store subscription in its subscription settings. We assist with handling; account deletion or suspension does not authorise retaining money for services no longer owed or permanently not provided.
For disruptions outside our responsibility, we take reasonable recovery steps and inform users of significant effects. Force majeure or supplier outages do not blanket-exclude statutory performance, price-reduction, termination or refund rights. Section 11 remains applicable.
We provide legally required functionality and security updates. Beyond that, we may adapt the service to technical developments, changed legal requirements, security risks, abuse, changes to external interfaces or justified changes to the service concept. Consumer protection under BGB sections 327 et seq. also applies to free provision where its statutory conditions are met.
Changes beyond maintaining conformity are made for consumers only under BGB section 327r, without extra cost and with clear information. If a change impairs access or use more than insignificantly, we give timely notice on a durable medium of its features, timing and statutory termination right. The statutory 30-day period and exceptions remain unaffected. Silence does not constitute acceptance of price or other contractual changes.
We may change or discontinue free pilot features expressly identified as experimental. Where effects are material, we give advance notice where possible and allow users to retrieve their data. This does not allow arbitrary removal of promised core features of paid provider or consumer services. Agreed service periods take precedence; necessary material reductions require appropriate advance notice and applicable termination and refund rights. Urgent legal or safety measures remain possible under section 10.
We submit material changes to these Terms for express acceptance. Refusal does not incur a contractual penalty or remove accrued statutory rights. Editorial corrections do not change the agreement.
For an out-of-court resolution, contact [email protected]. Statutory information duties following an unresolved consumer dispute remain unaffected.
Free review under section 10.3 remains available. Mandatory statutory procedures and rights apply where their conditions are met. No additional obligation to participate in certified DSA dispute settlement is agreed.
These Terms are governed by the laws of Estonia, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.
As a consumer habitually resident in the European Union, you additionally benefit from the mandatory consumer-protection provisions of your country of residence, and your right to seise the courts of your country of residence is unaffected (Article 6 of Regulation (EC) No 593/2008 (Rome I); Articles 17-19 Brussels I-bis).
Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us - NexTechnologies OÜ, Tartu mnt 67/1-13b, Kesklinna linnaosa, Tallinn, 10115 Harju maakond, Estonia; email: [email protected] - of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or e-mail). You may use the model withdrawal form set out in Annex 2, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you expressly requested a paid service to begin before the withdrawal period ended and you were previously properly informed about your withdrawal right and the obligation to pay for services already supplied, you must pay us a proportionate amount for the services supplied up to the time you communicate your withdrawal. This amount reflects the services already supplied compared with the full contractual service, calculated using the agreed total price. If that price is excessive, the market value of the services supplied applies. No such payment is due if the statutory conditions are not met.
Where a statutory withdrawal is valid, no compensation is payable for digital content supplied without a tangible medium. The above payment for services is not an administration or refund fee.
(Complete and return this form only if you wish to withdraw from the contract.)
- To: NexTechnologies OÜ, Tartu mnt 67/1-13b, Kesklinna linnaosa, Tallinn, 10115 Harju maakond, Estonia; email: [email protected]
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service:
- Ordered on (*)/received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.
Provider: NexTechnologies OÜ, Tartu mnt 67/1-13b, Kesklinna linnaosa, Tallinn, 10115 Harju maakond, Estonia.
Authorised member of the management board: Dr. M. Amin Yazdi. Registration: Estonian Commercial Register (Äriregister), registrikood 17533344.
Email (contractual matters): [email protected]
Email (privacy matters): [email protected]
Phone: +49 176 34691656
Website: www.loopelo.com