Version 1.5 - Last updated: 3 August 2026
Welcome to Loopelo. These Terms of Service ("Terms") govern your use of the Loopelo mobile application and the website at www.loopelo.com (together, the "Service").
Provider. The Service is provided by NexTechnologies OÜ - "we", "us", "our" -, Tartu mnt 67/1-13b, Kesklinna linnaosa, Tallinn, 10115 Harju maakond, Estonia. The company is a private limited company (osaühing) under Estonian law, registered in the Estonian Commercial Register (Äriregister) under registration number (registrikood) 17533344. "Loopelo" is the product name. Email for contractual matters: [email protected]; phone: +49 176 34691656.
By creating an account or using the Service, you accept these Terms and our Privacy Policy. If you do not accept them, you may not use the Service.
These Terms apply to all users in the European Union, the European Economic Area, Switzerland and the United Kingdom, and in any other jurisdiction in which the Service is made available.
Language. These Terms are available in German, English, French and Dutch. The German version is the authoritative and legally binding version; the versions in other languages are provided for your convenience. In the event of any conflict between versions, the German version prevails. Mandatory consumer-protection provisions of your country of residence remain unaffected.
Loopelo is a parenting platform that enables parents and guardians to:
Status under the Digital Services Act. Loopelo is an "online platform" within the meaning of Article 3(i) of Regulation (EU) 2022/2065 (DSA). It enables consumers to conclude distance contracts with traders within the meaning of Article 30 DSA. Loopelo is not a "very large online platform" within the meaning of Articles 33 et seq. DSA.
We facilitate connections between users and are not a party to any exchange between users. All item exchanges are conducted directly between users at their own risk. Loopelo provides hosting services within the meaning of Article 6 DSA and benefits from the related liability privileges.
You must be at least 16 years old to register an account. At registration you confirm - through a single combined checkbox - that you are at least 16 years old and that you accept these Terms and the Privacy Policy.
Use of paid features (subscriptions, credit packs) requires full legal capacity to contract. If you are not of full legal capacity under the law of your country of residence, you may use the free features but you must obtain the consent of your legal guardian for any paid purchase.
You agree to:
You are liable for use of your account where you have culpably enabled the misuse, applying § 254 of the German Civil Code (Mitverschulden) where applicable. Strict liability for activity beyond your culpable control is excluded.
Each natural or legal person may maintain only one active account. Duplicate accounts may be deactivated.
You may register or sign in using Sign in with Apple or Sign in with Google, intermediated by our authentication provider Clerk. We do not access your social-network password or contacts.
No rights acquired in a username. The allocation of a username or profile name (together, "username") gives you no ownership and no other exclusive right in it. You receive a simple, non-transferable and revocable right to use the username for the duration of the contractual relationship. Trading in usernames, transferring them to third parties, and registering usernames in order to block them or to offer them to third parties for acquisition, are prohibited.
Permitted usernames. A username must not:
Reserved usernames. We reserve the right to withhold from allocation usernames that are generic, official or operationally required, and usernames that may be confused with them. This concerns in particular the designation "Loopelo" and spellings based on it, function and role designations, names of cities, municipalities and city districts, and names of authorities and public institutions. Usernames of this kind that have already been allocated may be reclaimed by us in accordance with the following paragraphs.
Change following a prior request (standard case). If a username breaches the requirements above or is reserved under the preceding paragraph, we will first ask you, stating the reason, to change the username yourself within a reasonable period of at least 14 days. If you do not change it within that period, we may replace it with a neutral designation (such as "user_123456"). You may choose a compliant username at any time thereafter.
Immediate change (exception). We may change or block a username without a prior request where this is necessary without delay to protect other users or for legal reasons. This applies in particular where another identity or an official capacity is being impersonated, in child-safety cases, in cases of threats against, harassment of or stalking of a specific person, on an order by an authority or a court, on a manifestly well-founded infringement notice from a third party, and for any other good cause of comparable weight. In these cases we will inform you without undue delay after the measure.
Procedure and your rights. A request to change a username, the replacement of a username and a block on a username are content-moderation measures. We provide a statement of reasons under Section 10.2, you may contest them under Section 10.3, and you may use the out-of-court dispute settlement under Section 16.2. We exercise our discretion under this Section at our reasonable discretion within the meaning of § 315 of the German Civil Code and, where several suitable measures are available, choose the one that is least burdensome for you. A mere change of username leaves your account, your content and a running subscription unaffected.
Effect. A change takes effect for the future. Contracts already concluded and reviews already submitted remain valid; references and links containing the previous username may cease to work.
Items intended for children - toys, clothing, books, equipment - that comply with applicable safety standards and that are your property to give, exchange, sell, lend or share.
These content rules apply equally to images shared in chats (1:1 and community group chats), which are screened automatically (see Privacy Policy, Section 5.4). Flagged images are hidden pending human review.
Reviews are a trust signal between users who have come into contact through the Service (reservation or exchange). In line with § 5b(3) of the German Act Against Unfair Competition (UWG), every review is expressly reviewed and approved by us before publication; without that express approval, a review is not published. This ensures that published reviews reflect genuine experiences.
Credits are an in-Service consumable required for certain actions - in particular reserving items and sending messages to the Lena AI assistant (for users without an active subscription). The credit cost applicable to an action is shown to you in the app.
Loopelo offers a free tier and an optional paid plan ("Loopelo+"):
All prices are final prices including statutory Value-Added Tax at the rate applicable in your country of residence. Apple Distribution International Limited (for iOS purchases) and Google Ireland Limited (for Android purchases) act as payment merchant of record and remit applicable VAT to the competent tax authorities. Loopelo does not receive your payment-card details.
All new users receive an automatic 30-day free trial of Loopelo+ benefits at registration. No payment method is required during the free trial. You will not be charged at the end of the trial unless you affirmatively choose to subscribe.
Loopelo+ provides additional features such as expanded item slots, a higher Lena conversation allowance, and access to advanced filters. The detailed list of benefits is shown on the in-app subscription screen.
Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period. The annual plan auto-renews on a monthly basis after the initial twelve-month term, in line with § 309 No. 9 of the German Civil Code (BGB) and the Faire-Verbraucherverträge-Gesetz of 2022. You may cancel at any time through your device's app store settings; cancellation takes effect at the end of the current billing period.
Price changes do not affect the current billing period; you will be notified at least 30 days in advance of any price change taking effect at the next renewal, and you may cancel before that change takes effect.
As a consumer, you have a right to withdraw from a subscription or credit-pack purchase within 14 days of conclusion of contract, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) and §§ 312g, 355 BGB. The full statutory withdrawal instruction is set out in Annex 1 (Withdrawal Instruction); the model withdrawal form is provided in Annex 2.
Express consent to immediate performance - § 356(5) BGB. Loopelo+ and credit packs are digital services. Before each subscription or credit-pack purchase, the in-app paywall displays a clear notice stating that, by tapping the Subscribe / Buy button, you expressly request immediate provision of the digital service and acknowledge that your statutory right of withdrawal is lost upon first use of the subscription benefits or upon redemption of credits. Tapping the purchase button constitutes your express consent within the meaning of § 356(5) BGB.
Refunds. Where you validly withdraw, we (or, where applicable, the App Store / Play Store as merchant of record) will refund all payments received from you, without undue delay and at the latest within 14 days from receipt of your withdrawal notice, by the same means of payment used for the original transaction.
Subscriptions and credit packs are sold exclusively through the Apple App Store and the Google Play Store. We do not currently sell paid features directly through the website. The cancellation button under § 312k BGB is therefore satisfied through your app store's standard cancellation flow.
The Service uses AI to (i) suggest item categorisation, weight and a carbon-footprint estimate from your uploaded item photos; (ii) auto-populate the event-creation form from a photo of a printed flyer or poster you optionally upload; (iii) detect potentially inappropriate content; (iv) power the Lena conversational assistant; and (v) personalize recommendations.
AI inputs are processed by Google's paid Gemini API and (for image moderation) Amazon Web Services Rekognition. Per Google's Gemini API Additional Terms, paid-tier inputs and outputs are not used to train Google's models or improve Google's products. Further details on AI processing - including which data is sent and the lawful bases - are set out in Section 5 of the Privacy Policy.
AI-generated outputs (including suggestions, carbon-footprint estimates and Lena responses) are estimates and may contain inaccuracies. They do not constitute medical, legal, financial or professional advice. You remain responsible for your own decisions when relying on these outputs. Lena is identified as an AI in line with Article 50 of Regulation (EU) 2024/1689 (AI Act).
Sponsored and promoted places. Among the place recommendations in the Service, we may display a limited number of sponsored places - businesses that pay us to be promoted. Sponsored places are clearly labelled "Sponsored" in the app, in line with § 5a of the German Act Against Unfair Competition (UWG) and Article 26 of the Digital Services Act. Promotion influences only the ranking and visibility of a place within your personalized place recommendations; it has no effect on user reviews, on the item-exchange features, or on any editorial content, and it never overrides our safety and acceptable-use rules. We do not share your personal data, or your children's data, with sponsoring businesses. The main parameters that determine which sponsored places you see are described in Section 5.5 of the Privacy Policy.
You retain ownership of the content you post (photos, descriptions, messages, reviews, event listings - together, "User Content"). By posting User Content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to use, host, store, transmit, display, reproduce and adapt your User Content to the extent necessary to operate, improve and provide the Service, including transmission to the processors listed in Section 6 of the Privacy Policy. The licence ends when you delete the User Content from the Service or when the Service terminates, save for back-up copies retained for the rotation period set out in Section 8 of the Privacy Policy and to the extent that retention is required by law or by the integrity of shared threads (for example, your messages on another user's thread).
Moral rights. The licence granted in this Section 8.1 does not affect your inalienable moral rights under Sections 12-14 of the German Copyright Act (UrhG); we do not require, and you do not waive, those rights.
You are responsible for ensuring that your User Content does not infringe third-party rights or applicable law. We may remove User Content in accordance with Section 10.
Event flyers. If you create an event by uploading a photo of a printed flyer or poster, you warrant that you have the right to use that image for this purpose and that the upload does not infringe any third-party copyright, trade-mark, personality, data-protection or other right. The flyer image is sent to our AI provider for text extraction, as described in Section 5.3 of the Privacy Policy. The copy transmitted for this purpose is discarded after extraction in every case. If you wish to keep the flyer as the event's display picture, it is stored separately as the event image for that purpose and becomes ordinary User Content under Section 8.1 from that point on.
Reviews can be submitted only between users who have completed a transaction on the Service. Reviews are pre-moderated by an administrator before publication. Once published, reviews cannot be self-edited; if a review contains inaccurate personal data, you may exercise your rights under the Privacy Policy. Reviews are attributed to your username; on account deletion, the username is replaced by "[deleted user]" and the review text is retained anonymously.
Communities may have a group chat. Messages posted in the group chat are distributed to all members of the community and are visible to all current members - including members who join the community after a message was sent. The group chat is not a confidential one-to-one communication; do not share information there that you do not want every member of the community to see. Joins, departures and changes to the posting mode are shown as system messages in the chat history.
Posting mode. Community administrators can decide whether all members or only administrators may post messages. All members can always read the group chat. Community administrators are ordinary users and are not representatives, agents or employees of Loopelo; they make posting-mode and message-removal decisions at their own discretion.
Conduct, message removal and moderation. The content rules of Section 4.2 apply mutatis mutandis to group-chat messages. You can remove your own messages from the group chat at any time; community administrators can additionally remove any message from their community's group chat. Removed messages are no longer displayed in the chat. We may moderate, restrict or remove messages, group chats or communities in accordance with Section 10. You can report unlawful messages or messages that violate these Terms through the channels described in Section 10.1.
Leaving, blocking and account deletion. If you leave a community or your membership ends, you lose access to the group chat; messages you have already sent remain visible to the remaining members unless they have been removed. Blocking a user does not hide that user's messages in the group chat. When you delete your account, your group-chat messages are anonymized (content removed and no longer attributed to you). Details of how chat data is processed are set out in Sections 3.6 and 8 of the Privacy Policy.
The Service and its original content (excluding User Content), features and functionality are protected by copyright, trade-mark and other intellectual-property laws; all such rights, together with the "Loopelo" trade mark, belong to NexTechnologies OÜ. Our trade marks and brand identifiers may not be used without our prior written consent. Nothing in these Terms grants you any right or licence in our intellectual property except as expressly set out herein.
If you believe that User Content on the Service is illegal or violates these Terms, you can report it directly in the app: from any user profile, from a 1:1 chat, or from a community group chat. When reporting you choose a report reason (child safety, harassment, threats, impersonation, spam, illegal content, or other), may add a free-text note, and - when reporting from a chat - may include the chat history for our review. You may also submit a notice by emailing [email protected]; notices should describe the content concerned and the alleged illegality or violation. We process notices in line with Article 16 of the Digital Services Act.
Where we remove or restrict User Content - including the automatic hiding of images flagged by our screening systems - restrict access to or terminate an account, or otherwise impose a content-moderation action, we will provide the affected user with a clear and specific statement of reasons in line with Article 17 DSA (what was removed, which rule it violates, and how to contest the decision under Section 10.3), save where the action results from manifestly illegal content of which we have actual knowledge or where the law permits or requires us not to inform the user, in particular in child-safety cases. Depending on severity and repetition, enforcement may consist of hiding content, a warning, a required change or replacement of a username (Section 3.5), feature restrictions, temporary suspension, or permanent termination of the account.
You may complain against any moderation decision by emailing [email protected]. We handle internal complaints in accordance with Article 20 DSA. You are also entitled to refer the dispute to an out-of-court dispute settlement body certified under Article 21 DSA.
Our single electronic point of contact for users (Article 12 DSA) and for authorities (Article 11 DSA) is [email protected]. Communications may be in English or German.
Sellers acting as traders within the meaning of Article 3(f) DSA must provide and keep up to date the information required under Article 30 DSA (business name, address, VAT identification number, business registration number). Loopelo verifies the plausibility of this information and may suspend listings of traders who fail to provide it.
Our liability for damages is governed by the following rules:
The above limitations also apply in favour of our legal representatives and vicarious agents (Erfüllungsgehilfen).
AI outputs. Within the limits set out above, AI-generated outputs (suggestions, carbon estimates, Lena responses) are provided "as is", and we do not warrant their accuracy, completeness, suitability for any particular purpose, or absence of bias.
You agree to release us from third-party claims, including reasonable costs of legal defence, that arise directly from your culpable breach of these Terms or of applicable law (in particular: the listing of unlawful items, the infringement of third-party intellectual-property or personality rights, defamation through reviews, or evasion of trader-transparency obligations under DSA Article 30). The release applies in line with the principles of §§ 823, 1004 BGB and is conditional on (i) us notifying you of the third-party claim without undue delay; (ii) us giving you the opportunity to participate in the defence; and (iii) us not settling the claim without your prior written consent, which shall not be unreasonably withheld. Strict liability without culpability is excluded.
You may delete your account at any time through the in-app settings or via our web form at https://loopelo.com/delete-account.php. On account deletion, your personal data is deleted or - where this is required to preserve the integrity of shared content (for example, reviews or your messages on another user's thread) or for statutory retention reasons - anonymized, as described in the Privacy Policy.
We may terminate your account or withdraw access to the Service on any of the following grounds, having regard to § 314 BGB and Article 17 DSA:
Where we withdraw access to or terminate your account, we will provide a clear statement of reasons in accordance with Section 10.2.
Neither party is liable for failure or delay in performance attributable to events beyond its reasonable control, including natural disasters, war, civil unrest, government action, internet or telecommunications outages, or large-scale failures of upstream cloud or AI providers, provided the affected party uses reasonable efforts to resume performance and informs the other party promptly.
We may update these Terms from time to time.
If you do not accept the updated Terms, you may delete your account before the effective date with no penalty; pro-rata refund of paid amounts will be handled in accordance with Section 13.3.
In accordance with § 36 of the German Consumer Dispute Resolution Act (VSBG), we are not obliged and not willing to participate in dispute-resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).
The European Commission's Online Dispute Resolution platform (Regulation (EU) No 524/2013) was repealed by Regulation (EU) 2024/3228 with effect from 20 July 2025 and is no longer operational; we therefore do not link to it.
For disputes concerning content-moderation decisions, you may refer the matter to a certified out-of-court dispute settlement body under Article 21 DSA. We will engage in good faith with any such body to resolve the dispute.
Nothing in this Section limits your right as a consumer to bring proceedings before the competent court of your habitual residence, in accordance with Articles 17-19 of Regulation (EU) No 1215/2012 (Brussels I-bis).
These Terms are governed by the laws of Estonia, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.
As a consumer habitually resident in the European Union, you additionally benefit from the mandatory consumer-protection provisions of your country of residence, and your right to seise the courts of your country of residence is unaffected (Article 6 of Regulation (EC) No 593/2008 (Rome I); Articles 17-19 Brussels I-bis).
Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us - NexTechnologies OÜ, Tartu mnt 67/1-13b, Kesklinna linnaosa, Tallinn, 10115 Harju maakond, Estonia; email: [email protected] - of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or e-mail). You may use the model withdrawal form set out in Annex 2, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Loss of right of withdrawal in respect of digital services. Where you have expressly requested that we begin performance of the digital service before the end of the withdrawal period and you have acknowledged that you thereby lose your right of withdrawal upon first use of the digital service or upon redemption of credits, your right of withdrawal is extinguished accordingly (§ 356(5) BGB; Article 16(m) of Directive 2011/83/EU).
(Complete and return this form only if you wish to withdraw from the contract.)
- To: NexTechnologies OÜ, Tartu mnt 67/1-13b, Kesklinna linnaosa, Tallinn, 10115 Harju maakond, Estonia; email: [email protected]
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service:
- Ordered on (*)/received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.
Provider: NexTechnologies OÜ, Tartu mnt 67/1-13b, Kesklinna linnaosa, Tallinn, 10115 Harju maakond, Estonia.
Authorised member of the management board: Dr. Mohammad Amin Yazdi. Registration: Estonian Commercial Register (Äriregister), registrikood 17533344.
Email (contractual matters): [email protected]
Email (privacy matters): [email protected]
Phone: +49 176 34691656
Website: www.loopelo.com